From Technology Acceptance to Business Performance: A Post Adoption Model of Digital Payment Usage among SMEs in Indonesia

Abstract

The growth of digital payments is driving the transformation of transaction systems among micro, small, and medium-sized enterprises (MSMEs) in the digital age. The objective of this study is to analyze the role of digital payments in improving financial performance. This study employs a quantitative method analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). Data were collected via an online questionnaire. This study involved 350 respondents comprising MSMEs using digital payments across Indonesia. The results indicate that digital payments have a positive impact on the financial performance of MSMEs. This is attributed to the ease, utility, financial benefits, and satisfaction derived from using digital payments. This study is expected to contribute to expanding the application of TAM, ISSM, and ECT in the context of technology acceptance, particularly regarding digital payments that influence the financial performance of SMEs. Practically, the results of this study are also expected to serve as a basis for consideration and provide insights to enhance technology acceptance among SMEs.